These terms apply to website use, accommodation enquiries and confirmed bookings with Imperial Ventures Apartments in Morningside at 20 West Road South, Morningside, Sandton.
These terms apply to website use, accommodation enquiries and confirmed bookings with Imperial Ventures Apartments in Morningside at 20 West Road South, Morningside, Sandton.
Website availability, descriptions and prices are invitations to enquire and do not create a booking. A booking is confirmed only when Imperial Ventures Apartments provides written confirmation and any required deposit or payment has cleared. The booking confirmation, these terms and the applicable refund policy form the agreement.
The lead guest must be at least 18 years old, provide accurate contact and guest information, and have authority to accept these terms for the booking party. Occupancy may not exceed the number confirmed. The booked accommodation option determines which bedrooms and shared spaces may be used.
Prices are quoted in South African rand unless stated otherwise. The total amount, taxes or charges, deposit, payment deadline and included services will be stated before confirmation. Failure to pay an agreed amount by the deadline may result in cancellation after reasonable notice.
Confirmed check-in and check-out times, identification requirements, keys or access instructions will be communicated before arrival. Early arrival or late departure requires prior written approval and may attract a reasonable additional charge.
Guests must respect neighbours, building rules, quiet hours, safety requirements and lawful occupancy limits. No illegal activity, unauthorised parties, nuisance, smoking where prohibited, or deliberate or reckless damage is permitted. Serious breach may result in termination of the stay, subject to applicable consumer law.
The booked package and confirmation determine included spaces and amenities. Smart TV, microwave, washing machine, iron, Wi-Fi and electric kettle are provided subject to reasonable availability, proper use, maintenance and service-provider interruptions. Guests should promptly report faults and allow a reasonable opportunity to remedy them.
The lead guest is responsible for loss or damage caused by the booking party beyond fair wear and tear, and for exceptional cleaning or replacement reasonably required because of their conduct. Any charge must reflect the actual reasonable loss and be supported by information on request.
Guest cancellations are handled under the Refund Policy and section 17 of the Consumer Protection Act where applicable. If we must make a material change, we will offer a reasonable alternative or an appropriate refund. Nothing in these terms removes rights that cannot lawfully be excluded.
Guests must take reasonable care of themselves, children and belongings and follow property safety instructions. To the extent permitted by law, Imperial Ventures Apartments is not responsible for indirect loss, events beyond reasonable control, or loss caused by a guest’s negligence. Liability is not excluded where the law prohibits exclusion, including for gross negligence.
Website information is maintained in good faith but may change. Social, maps, payment, translation and messaging services are operated by third parties under their own terms. Website content and branding may not be copied for commercial use without permission.
South African law governs the agreement. Please send concerns to info@imperialventuresapartments.com so the parties can first attempt good-faith resolution. Consumers may also use available consumer-protection bodies or courts with jurisdiction. Last updated: 1 September 2026.